To check the internet connection on your Fire TV stick go to the following menu.Ī good first step is to reset your Wi-Fi router. If your internet connection is running slowly, or is disconnected then Netflix won’t play. Check internet connectionįor Netflix to stream TV shows and movies it needs to download them from the internet. To restart it, unplug it from the power source, and wait for around 30 seconds then plug it back in again and wait for it to go back to the home screen.įrom there see if Netflix is working now. From time to time they can crash, and by turning your Fire TV stick on and off again it can fix the problem. The same also happens with apps on devices like Fire TV sticks.

The only way to get it to work again was to restart it using the restart button. And you would get a blue screen with white writing on it. Restart Firestick deviceĪs you may know, back in the day computers used to freeze. Here’s how to do each of these step by step: 1. If it still won’t play then the Netflix app should be uninstalled and reinstalled. However, if the internet connection is working then the Fire TV stick should be restarted, and the cache should be cleared. Generally, it is caused by no internet connection. Below, is a summary of how to fix this problem when it happens: However, you may run into an issue where it won’t play. When you open up Netflix and select one of your favorite shows or movies it will typically always start playing immediately. Below I will explain exactly how to do each of these steps yourself to get Netflix working on your Fire TV stick again. They are: check the internet connection, clear the Netflix app cache, and uninstall and reinstall the Netflix app. If it still isn’t working there are a few other steps to do until it starts working again.

To do that select ‘My Fire TV’, then select ‘System/device’ after that select ‘Restart’.Īfter that your Fire TV stick will power down and then turn itself back on. It can be unplugged at the power source or it can be restarted in the Settings menu. Generally, you should start by restarting your Fire TV stick device. I did a bunch of research and read the official Netflix and Fire TV help documents and here’s what I found to get it working. I’ve recently got a Fire TV stick and installed Netflix on it, but for some reason it wasn’t working.

How to clear netflix cache